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Selected work · Internal AI workflows
AI-powered email triage system
Problem
Inbound emails were sorted and routed by hand. Support, finance and engineering all slowed down — and handling was inconsistent.
What we built
- Built classification by urgency, topic and required action
- Generated knowledge-base answers for routine queries
- Implemented priority escalation by sender and content
- Wired calendar-aware scheduling into the email workflow
Outcome
- Support no longer hand-sorts incoming email
- Every email arrives pre-tagged with priority and owner
- Routine queries answered automatically from the KB
- Routing accuracy materially up across all teams